- Try to resolve issues and tickets as soon as possible
- Be polite, yet firm if needed
- Do not increase customization and custom requests if possible
- Update issues and ticket statuses as soon as possible
- If an issue is waiting on the customer or pending, update the status to minimize actual issues that need work in our queue
- Coordinate/Escalate any out of the ordinary requests ASAP
- Ask for follow-up information or how to reproduce if needed
- Keep all communications in the ticket/issue if possible
- In case of f-crew ticket, please close the ticket, and after that create an equivalent task on the f-crew board